Frequently Asked Questions

Which product you should buy is entirely up to you. There is no right or wrong answer for this question. All of our bullion and coin products are from well respected Government mints or reputable institutions. In general, we recommend investors to buy the most liquid items (meaning the most commonly bought/sold) that also have low premiums (how much you pay above the spot price to buy it) and tight spreads (the spread is the difference between the buy and sell price).

When we ship outside of Colorado, there are no taxes that we collect. Within Colorado, bulk sales of silver and gold in excess of $1500 are not taxed. Monetized Platinum and Palladium bullion sales in excess of $1500 are not taxed. All Non-monetized platinum and palladium bullion is taxable in the state of California, i.e. Platinum and Palladium bars.

Yes, there are shipping charges associated with sending you your bullion. The price will depend upon the total value in the package as it affects our insurance coverage along with the weight of the package. 95% of our packages ship for between $15-$40. Expedited shipping is also available for an additional fee. Our shipping charges are simply there to capture our costs of packing, shipping, and insuring your bullion.

We ship your products usually within 1-2 business days of having cleared money from you if the items are in stock. Wire transfers received after 12 noon PST will be deemed to have been received the next business day. Your product would then typically take 1-7 days to get to you.

When you purchase bullion or coins from SilverStax and you have received a confirmation from us that the order is live, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. We will either record your telephone order, require you to send an email with a confirmation of your order, or have you confirm the order online if that feature is available. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $95.00 cancellation fee.

When you sell bullion or coins to SilverStax and we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we purchased from you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $95.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of SilverStax.