Frequently Asked Questions

Which product you should buy is entirely up to you. There is no right or wrong answer for this question. All of our bullion and coin products are from well respected Government mints or reputable institutions. In general, we recommend investors to buy the most liquid items (meaning the most commonly bought/sold) that also have low premiums (how much you pay above the spot price to buy it) and tight spreads (the spread is the difference between the buy and sell price).

When we ship outside of North Carolina, there are taxes that we may need to collect.  Tax is determined at the state level and varies by metal type, purchase amount, and/or purity of the metal.  If you weren't charged tax on our site, but are accustomed to it for precious metals, this simply means that we haven't yet hit the necessary thresholds to charge tax in your state.

No, there are NO shipping charges associated with sending you your bullion or coins.  This is generally different from the industry standard as most retailers require a minimum purchase of $199 to recieve free shipping.

We ship your products usually within 1-2 business days of having cleared money from you if the items are in stock. Wire transfers received after 12 noon PST will be deemed to have been received the next business day. Your product would then typically take 1-7 days to get to you.  Larger orders are generally shipped 2 day Fedex.  

When you purchase bullion or coins from SilverStax and you have received a confirmation from us that the order is live, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. We will either record your telephone order, require you to send an email with a confirmation of your order, or have you confirm the order online if that feature is available. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $95.00 cancellation fee.

When you sell bullion or coins to SilverStax and we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we purchased from you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $95.00 cancellation fee. This is our Market Loss Policy. Any market gain on cancellations shall remain the property of SilverStax.